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LAPS Installation and usage
>fs1>Shared>IT>Apps>PC Apps>LAPS
install LAPS from the following location
\\fs1.\shared\IT\A
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Dell SupportAssist for Dell Laptops/Desktops
Must be downloaded on all Dell Laptops and Dell Desktops
You can find the installation online
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Updating Policy via Command Prompt
Open the search bar and type in Command Prompt
Once you open the Command Prompt make sure t
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How to add a name to a Windows PC
Open the Settings and click on System
Next click on About and then click on Advanced System
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How to set OKTA as Homepage (Chrome)
Open up Google Chrome and click the three dots to the right and click on Settings
Next clic
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Uploading Old User Information
*If you have access to \\fs3 then you want to go to Data_Archive and upload the following user infor
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Customer Service Bookmarks
When you are setting up a Laptop for a Customer Satisfaction employee make sure to add the following
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Google Chrome Bookmarks for new Users
Go to the far right and click on the three dots and under Bookmarks
Now click the Bookmark
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Upgrading Users to new Laptops 101
Here are the following files, drivers and programs to transfer when moving an existing user to a new
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How to Submit a Ticket (For Users Who Did Not Submit a Ticket)
You can submit a ticket on behalf of a user through Outlook and open up a new email.
Once y