AMAZON: EXCESS ITEM QUANTITIES ASN Error
We could see several of these errors.
One will be with excess item quantities with PO-ASIN combinations.
Another will be for the entire ASN.
REASONS FOR THE EXCESSIVE QUANTITIES:
- PO was closed accidentally in the portal.
- Item was cancelled accidentally in the portal.
- Issue with the ASN really having incorrect and extra MAN segments.
1. Send the email to Order Management Team. See the emails for the different teams.
Amazon US: Vivian Cretelli <vivian.cretelli@munchkin.com>
Amazon CA: Elva Dominguez <elva.dominguez@munchkin.com>
2. If they say it was a problem on their side, file it in email folder below:
- \Issues\Compliance\Amazon\Excessive Qty
3. If not their issue, send to Ashu to check the file for extra MANs, etc.
4. Still file in the same email folder.